This is the letter I sent to Costco complaining about the free replacment warranty on their car batteries.
I have been a Costco member for many years. I love Costco and have bought aside from food a lot of things, clothes, furniture, cameras, computers and my husband even bought my engagement ring at Costco. Obviously, I love Costco and have mostly been treated great by the staff. Since I go to the same warehouse I know most of the employees of those that are left from the old days, lots of new staff that are not as service minded as before. Regardless, I never had a warranty issue and rarely return items but the few times I have it was never a problem.
I just have a few comments. I used to buy my car batteries at Advanced Auto Parts and they have the replacement warranty which I used once. The battery was replaced at no cost to me. My last car battery I bought at Costco with a 30 month free replacement warranty. Well, at 26 months my battery went bad. So yesterday, I went with the battery to my local Costco. At the entrance I got two different answers as to what I should do. One employee said; I buy the new battery first then go to tires and return the old one. The other staff member said; No you have to return it at customer service, then buy a new one and then go to tires to get a core refund. Then they started arguing with each other. I ended up at customer service as we were not let in with the old battery to the warehouse. I was refunded the cost of the battery, given a cash card. I bought a new battery, went to the tire service and received a nine dollar refund for the core.
Now, I am writing you because you are not honest in your free replacement warranty. I was refunded $69.99 but the new battery cost me 84.99 plus the core (which I was refunded) plus the $1.50 Florida battery fee. So that is not a free replacement warranty at all. It is a refund at original cost plus pay the current cost. Now, that is very deceiving and makes me wonder if my Costco TV breaks the warranty is probably the same pay the difference? You need to be clearer in your warranty service because obviously your car battery free replacement is not a free replacement at all. I am very disappointed in your so called free replacement warranty.
October 12, 2013
Update: I had to go to customer service/returns yesterday and saw quite a few batteries. I hope they did it right this time.